Episode 4

Maritza Garzón

President of Emtelco

In this fourth chapter, we had a great conversation with Maritza Garzón, President of one of the most important contact centers and BPOs in the country: Emtelco. In this Marble Talks, Maritza shared the company’s strategy, which is centered on the experience of both customers and employees. We also discussed the contributions this industry is making to the country in terms of employability and economic development.